Renewals Specialist, Commercial

📋 Description

• Manage renewals for our security software products to hit ARR targets.
• Oversee the renewal process end-to-end from quotes to contracts.
• Build and maintain strong client relationships; identify upsell opportunities.
• Analyze renewal metrics and trends to drive retention decisions.
• Collaborate with Sales, Customer Success and Product teams for a seamless renewal.
• Proactively engage customers before contract expiration.

🎯 Requirements

• 2+ years renewals, account mgmt, or customer success in software.
• Strong understanding of SaaS business models and recurring revenue.
• Excellent communication and customer-focused mindset.
• Proficient in Salesforce, Gainsight and related tooling.
• Strong analytical skills and data-driven decision making.
• Ability to work independently and in a fast-paced team.

🎁 Benefits

• Remote-first environment with flexible work arrangements.
• Health and dental benefits, generous PTO and time off.
• RSU program and retirement matching program.
• Free 1Password account and equity grants where applicable.
• Paid volunteer days and Bonusly peer recognition.
• Remote-first culture and occasional travel as needed.