Renewals Specialist

📋 Description

• Drive renewal cycles to retain revenue in defined accounts.
• Build trusted advisor relationships with customers.
• Identify expansion opportunities via product adoption and value talks.
• Own renewal lifecycle and timely contract processing.
• Align SmartBear solutions with customer objectives.
• Monitor health signals and mitigate churn proactively.

🎯 Requirements

• 1-2 years in a customer-facing role (renewals, sales, or CS).
• Bachelor's degree or equivalent experience.
• Experience in software or SaaS environments (preferred).
• Strong customer focus and relationship-building.
• Excellent written and verbal communication, including presentations.
• Strong analytical and multi-tasking abilities.

🎁 Benefits

• Career growth at every level.
• Investment in success and collaborative spaces.
• Birthday off to celebrate.
• People & Culture led environment focused on the whole person.
• Diverse, inclusive workplace with varied perspectives.