Related skills
payments account management data analysis renewals lean six sigma📋 Description
- Proactively manage Renewal pipelines and activity / engagement milestones
- Research user purchase and renewal history and make recommendations based on prior activity
- Manage KPIs relating to Renewal coverage scope by segment / region
- Gather requirements from Sales and user account signals for renewal and upsell
- Assist with complex quote creation to allow Sales to focus on upsell
- Help develop and execute Stripe's Renewals Desk strategy aligned with Stripe's Sales business strategy
🎯 Requirements
- 3+ years of experience in Renewals, Account Management, or Customer Success ideally in a tech environment
- Proven track record in successfully owning and delivering manual and automated processes
- Strong leadership experience, including cultivating high-performance, positive team culture and developing close, cross functional partnerships
- Sound business judgment, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
- Experience working within a high-growth, technology company with the ability to operate successfully in a lean, fast-paced organisation
- Highly organised, multi-tasking skills, taking ownership and being efficient in ambiguous situations
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