Related skills
crm account management customer success software sales onboarding📋 Description
- Strategically engage with customers to align goals with SmartBear solutions
- Drive onboarding and adoption to maximize license utilization and retention
- Identify customer needs and expand product usage across portfolio
- Monitor customer experiences and provide recommendations to improve success
🎯 Requirements
- 1-2 years of experience in a customer-facing role
- Bachelor’s degree or equivalent experience
- Sales, account management or customer success experience in software a plus
- Strong customer focus and service orientation
- Excellent interpersonal skills and relationship-building
- Ability to consult with customers remotely or onsite at business/technical levels
🎁 Benefits
- Career growth at every level
- We invest in success and collaborative spaces
- Birthday leave and celebration culture
- People & Culture focus for holistic teams
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