Related skills
crm account management data analysis renewals microsoft office📋 Description
- Renewal Management: Oversee end-to-end renewal process; track expirations and follow-ups.
- Customer Communication: Discuss renewal options; answer questions; explain terms.
- Documentation and Record-Keeping: Maintain renewal records and contract details.
- Issue Resolution: Resolve billing or contract discrepancies related to renewals.
- Cross-Functional Collaboration: Coordinate with Sales, Service, and Finance to smooth renewals.
- Performance Monitoring: Track renewal metrics and revenue impact; suggest improvements.
🎯 Requirements
- Education: Bachelor’s degree in Business Administration, Marketing, or related field (or equivalent experience).
- Experience: Proven customer service, sales, or account management experience with renewals or contracts.
- Skills:
- Strong communication and interpersonal skills
- Excellent organizational and time-management abilities
- Proficiency in CRM software and Microsoft Office Suite
- Ability to analyze data and generate reports
- Detail-oriented with strong problem-solving skills
- Personal Attributes:
- Customer-focused with a commitment to service
- Able to work independently and as part of a team
- Adaptable and able to handle changing priorities
🎁 Benefits
- Equal opportunity employer
- Accessibility accommodations for applicants
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