Renewals Representative – Mid Market Segment

📋 Description

• Collaborate with Account Managers to maximize net revenue retention (NRR).
• Meet quarterly renewal and expansion goals; build partner and buyer relationships.
• Maintain partner and customer relationships; align needs with Sophos solutions.
• Identify renewal risks and coordinate with partners and CS to mitigate.
• Coordinate with customers, partners, and internal teams to gather revenue documentation.
• Support end-to-end renewals and maintain renewal forecast in SFDC.

🎯 Requirements

• 1-3+ years renewal account management or sales with decision-makers.
• Bachelor's degree preferred; or proven relevant experience.
• Familiar with Salesforce Lightning/CPQ, Outreach, Excel, Power BI, Outlook.
• Strong understanding of renewals cycle and buyer personas.
• Excellent communication and cross-functional collaboration.
• Self-motivated, proactive; able to work independently.

🎁 Benefits

• Remote-first working model with remote work as the primary option.
• Hybrid opportunities may apply for some roles.
• Diversity and inclusion networks.
• Charity and volunteering initiatives.
• Global sustainability initiatives.
• Wellbeing webinars and training for employee health.