Renewals Representative – Mid Market Segment

📋 Description

• Collaborate with Account Manager to maximize NRR.
• Achieve quarterly renewal and expansion goals with partners.
• Maintain relationships and align customer needs with Sophos solutions.
• Identify renewal risks and coordinate with partners and success team.
• Manage end-to-end renewals and forecast in SFDC.
• Execute engagement cadence and strategic account plans; support renewal-driven growth.

🎯 Requirements

• Bachelor’s degree preferred; or relevant experience.
• 1-3+ years renewal/account management in large organizations with quotas.
• Familiar with Salesforce Lightning/CPQ; Outreach, Excel, Power BI, Outlook.
• Strong understanding of renewals cycle, buyer personas, and decision-making processes.
• Retention-focused with value proposition, negotiation, and closing skills.
• Excellent communication and cross-functional collaboration; self-motivated and independent.

🎁 Benefits

• Remote-first working model with occasional hybrid options.
• Diverse and inclusive culture.
• Employee-led diversity and inclusion networks.
• Charity and volunteering initiatives.
• Global sustainability initiatives.
• Wellbeing and training programs.