Renewals Representative – Commercial Segment

📋 Description

• Collaborate with AM/AE to maximize NRR.
• Drive renewal and expansion targets in territory.
• Maintain relationships; align needs with Sophos solutions.
• Identify renewal risks; mitigate with partners and CS.
• Manage docs to recognize revenue accurately.
• Oversee end-to-end renewals; update SFDC forecast.
• Follow renewal processes; conduct campaigns and actions.
• Engage customers with planned cadence; place account plans.
• Support expansion when renewal in flight with AM/AE.

🎯 Requirements

• Bachelor's degree preferred; or relevant experience.
• 1-3+ years in renewal/account mgmt or sales; quota track record.
• Familiar with Salesforce (Lightning, CPQ); Outreach; Excel; Power BI; Outlook.
• Strong understanding of renewals cycle and buyer personas.
• Excellent retention risk discovery; negotiation and closing.
• Experience selling with channel partners; team-selling.

🎁 Benefits

• Remote-first culture; remote work primary.
• Some roles may be hybrid.
• Collaborative, team-oriented culture.
• Diversity and inclusion networks.
• Charity and volunteering initiatives.
• Global wellbeing and sustainability programs.