Renewals Representative- Commercial Segment

📋 Description

• Partner with Account Managers to achieve renewal and expansion targets.
• Focus on renewal rate, renewal ACV and renewal billings in the territory.
• Manage renewal pipeline not driven by AM/AE; drive renewals.
• Ensure customers renew and potentially expand value from Sophos solutions.
• Maintain renewals forecast status in SFDC and follow renewal processes.
• Collaborate with channel partners and internal teams to mitigate renewal risk.

🎯 Requirements

• Bachelor's degree preferred; or proven relevant experience.
• 1-3+ years renewals/account management in large orgs; quota track record.
• Familiarity with Salesforce Lightning and CPQ; Outreach, Excel, Power BI.
• Strong understanding of renewals cycle, buyer personas, and decision processes.
• Retention risk discovery, value proposition, negotiation, closing skills.
• Excellent communication and cross-functional collaboration; self-motivated.

🎁 Benefits

• Remote-first culture; remote work is the primary option.
• Some roles may require hybrid arrangements.
• Employee-led diversity and inclusion networks.
• Charity and volunteering initiatives for employees.
• Global sustainability initiatives and wellbeing programs.
• Monthly wellbeing webinars and training.