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crm contracts saas renewals upsell📋 Description
- Execute all phases of subscription renewal lifecycle, including notifying customers of renewal, generating quotes, and closing renewal opportunities
- Achieve revenue and retention targets on a quarterly and annual basis
- Manage renewals pipeline with forecast accuracy
- Analyze customer renewal data to determine retention and uplift strategy
- Partner with Sales and Customer Success in potential upsell/upgrade opportunities
- Monitor at-risk renewals/lost renewals and develop a plan of action with Sales and Customer Success to win back customers
🎯 Requirements
- Minimum 5 years experience in renewals with a rapid-growth SaaS company, value-added resellers, and software distributors
- Superior communication skills (verbal and written), both internal and external to the organization
- Proven ability to sell and a detailed understanding of the renewal lifecycle
- High confidence in managing customer quotes, contracts, and terms
- Ability to identify and implement best practice processes and procedures around renewals
- Ability to use data to understand customer adoption and risk
🎁 Benefits
- Comprehensive medical coverage
- Flexible PTO
- Wellness reimbursement
- Monthly lunch stipend
- Wellness programs to support physical and mental health
- Frequent team-building events
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