Renewals Manager (East)

📋 Description

• Manage renewal process for a portfolio of customers.
• Build strong customer relationships and identify upsell opportunities.
• Negotiate and close renewal contracts with the sales team.
• Communicate value to technical and non-technical stakeholders.
• Collaborate with cross-functional teams to resolve customer issues.

🎯 Requirements

• Bachelor's degree in business, marketing, or related field.
• 4+ years in sales or account management (SaaS preferred).
• Experience with Mid Market and Enterprise accounts.
• Strong communication and negotiation skills.
• Ability to build strong relationships with customers.
• Proactive and able to manage multiple accounts.

🎁 Benefits

• Freedom & flexibility; fit your work around your life.
• Designated quarterly Whaleness Days plus end of year break.
• Home office setup; comfortable while you work.
• 16 weeks of paid parental leave.
• Tech stipend of $100 net/month.
• Equity; share in the company's success.