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forecasting account management salesforce saas renewals📋 Description
- Manage a portfolio of customer accounts; ensure timely renewals.
- Develop relationships with customers; demonstrate Elastic's value.
- Identify expansion opportunities; collaborate with sales for upsell and cross-sell.
- Primary contact for renewal inquiries; address concerns.
- Forecast renewal rates; provide updates on renewal pipeline.
- Collaborate with internal teams (sales, customer success, legal) to ensure a seamless renewal.
🎯 Requirements
- Proven experience in renewals/account management for SaaS.
- Strong understanding of renewal processes and best practices.
- Excellent communication, negotiation, and interpersonal skills.
- Meticulous forecasting and data management; SFDC experience.
- Ability to independently manage a high volume of accounts.
- Travel approx. 1-2 times per quarter.
🎁 Benefits
- Competitive pay and comprehensive benefits.
- Health coverage for you and your family.
- Flexible locations and schedules for many roles.
- Generous vacation days each year.
- Company match up to $2000 for donations and service.
- Up to 40 hours per year to use toward volunteer projects.
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