Related skills
forecasting account management customer success salesforce saas📋 Description
- Manage a portfolio of customer accounts and ensure timely renewals.
- Build strong relationships to demonstrate Elastic's value.
- Identify expansion opportunities and support upsell.
- Be primary contact for renewal inquiries and issues.
- Forecast renewal rates and report on renewal pipeline.
- Coordinate with sales, CS, and legal for a smooth renewal.
🎯 Requirements
- Experience in a customer-facing role in SaaS renewals.
- Strong renewal process knowledge.
- Excellent communication and negotiation skills.
- Forecasting/data management with SFDC experience.
- Able to manage a high volume of accounts.
- Intent to understand Elastic's technology and solutions.
🎁 Benefits
- Experience in renewals-specific role.
- Familiarity with Enterprise Search/Log Analytics/Cloud.
- Experience selling within Open Source models.
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