Renewals Advisor

📋 Description

• Drive customer retention and revenue growth by managing end-to-end renewal cycles for a defined portfolio of accounts.
• Build trusted advisor relationships to align SmartBear solutions with evolving business needs.
• Identify expansion opportunities through proactive engagement, product adoption, and value conversations.
• Own and manage the full renewal lifecycle, ensuring timely processing of contracts to hit retention targets.
• Partner cross-functionally with Sales, Customer Success, Finance, and Support for a seamless customer experience.

🎯 Requirements

• 1–2 years in a customer-facing role (renewals, sales, AM, or CS).
• Bachelor's degree or equivalent professional experience.
• Experience in software or SaaS environments (preferred).
• Strong customer focus; build trusted relationships at multiple levels.
• Excellent written and verbal communication, including presentations.
• Strong analytical & problem-solving abilities in a fast-paced environment.

🎁 Benefits

• Career growth at every level.
• Invest in success and collaborative spaces.
• Celebrate birthdays off to recharge.
• People & Culture focuses on the whole person.
• Celebrate diversity of experiences and perspectives.