Renewal Success Manager

📋 Description

• Strategically lead renewals for key, complex customer engagements, aligning health/usage with pricing models.
• Design pricing models and multi-year agreements that reward adoption and future expansion.
• Navigate procurement, leading negotiations with legal and finance per Deal Desk standards.
• Partner with CS, AE, and GTM to align on the customer journey.
• Maintain forecast accuracy to ensure on-time renewals.
• Collaborate with GSIs and partners to align renewal strategy with digital transformation.

🎯 Requirements

• Proven success in a commercial renewal role within a SaaS or AI organisation.
• A commercial mindset and ability to tell a compelling value narrative for our customers.
• Knowledge of LAER customer success framework, quota to cash and other pricing levers.
• Strong collaboration with Customer Success, Account Executives and wider Go to Market organization.
• Highly structured approach and operational framework for renewal lifecycle.
• Skilled at negotiating with procurement, finance, legal and other stakeholders from within customer organizations, protecting margins whilst fostering long term relationships.

🎁 Benefits

• Diverse, globally distributed team across 90+ nationalities.
• Open communication with regular feedback.
• Hybrid work with flexible hours.
• Virtual Shares and ownership for all employees.
• Regular in-person team events.
• Monthly full-day hacking sessions.