Renewal Specialist (TT & SMB)

📋 Description

• Manage opportunities within the assigned customer portfolio and research health/status
• Coordinate with TT/SMB CSMs and Account Managers to strategize renewals for max bookings
• Be proactive with customers on opportunities and handle objections to close deals
• Negotiate with customers to prevent churn and secure optimal terms
• Apply pricing strategies per company standards
• Generate pricing quotes for renewals
• Manage 30/60/90 day pipeline and forecasts; review with Renewal Director
• Complete deal sheets in Salesforce for each opportunity
• Meet and exceed bookings targets and quotas
• Maintain CRM records for opportunities

🎯 Requirements

• Associate's Degree or equivalent preferred
• Gmail and Google Docs experience
• MS Office (Word and Excel) experience
• Web browsers such as Chrome and Internet Explorer
• Salesforce or other CRM experience
• Familiarity with IT security concepts and procedures
• Previous sales or negotiation experience
• Strong verbal and written communications
• Excellent time management and organization
• Superior customer service skills
• Strong collaboration and teamwork
• Ability to work with minimal supervision
• Build rapport with customers via phone, email, video

🎁 Benefits

• Sales target bonuses company-wide
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification bonuses
• Modern, high-tech work environment