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crm account management cybersecurity saas renewals📋 Description
- Own renewals for TT & SMB customers to maximize retention.
- Coordinate with sales and customer success on renewals.
- Maintain accurate renewal data in the CRM.
- Provide proactive, responsive customer support.
- Develop product knowledge of KnowBe4 platform.
- Support remote or in-person work in Melbourne.
🎯 Requirements
- Experience in renewals, account management, or customer success.
- Excellent communication and relationship-building skills.
- Ability to work in Melbourne, Australia.
- Familiarity with CRM tools and renewal processes.
- Understanding of cybersecurity/SaaS industry a plus.
- Bachelor's degree or equivalent experience.
🎁 Benefits
- Flexible remote or in-person work options.
- Collaborative, transparent culture.
- Focus on professional development.
- Team lunches, trivia, and local outings.
- Work with a leading cybersecurity platform.
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