Renewal Specialist (SMB) (Remote)

Added
16 days ago
Type
Full time
Salary
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Related skills

crm salesforce negotiation salesforce administration pricing

๐Ÿ“‹ Description

  • Portfolio Management: Renewals for assigned accounts; assess health and risk.
  • Team Collaboration: Plan renewal strategies with SMB CSMs/AMs.
  • Discovery & Negotiation: Understand needs, address objections, negotiate terms.
  • Pricing & Quoting: Create pricing quotes following policy.
  • Pipeline Tracking: 30/60/90-day renewal views; update Regional Dir.
  • Salesforce Administration: Update Salesforce; complete deal sheets; ensure accuracy.

๐ŸŽฏ Requirements

  • 1+ years experience in renewals, account management, or sales support.
  • Reliable organizational skills; manage multiple deadlines.
  • Clear communication style; emails and negotiations.
  • Problem-solving mindset; address issues early.
  • Team-first attitude; collaborate with CSM/AM partners.
  • Salesforce hands-on experience.
  • Experience with SMB accounts.
  • Basic understanding of subscription contracts and pricing.

๐ŸŽ Benefits

  • Productive team environment focused on results.
  • Remote work; fully distributed.
  • Clear visibility into impact on company bottom line.
  • Growth & learning; certification bonuses and tuition reimbursement.
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