Renewal Specialist (SMB) (Fluent in Mandarin) (Position located in Singapore)
Related skills
crm customer success negotiation saas renewals📋 Description
- Manage renewal lifecycle for SMB customers
- Engage Mandarin-speaking clients for renewals
- Coordinate with sales and support teams
- Deliver exceptional renewal experience
- Support upsell opportunities during renewals
- Based in Singapore, flexible in-office/remote
🎯 Requirements
- Fluent in Mandarin (speaking and writing)
- Experience in renewals, account mgmt or customer success
- Strong communication and negotiation skills
- Knowledge of SaaS renewal processes
- Proficient with CRM tools (e.g., Salesforce)
- Able to work in Singapore time zone
🎁 Benefits
- Flexible work: remote or on-site in Singapore
- Professional development opportunities
- Transparent, ownership-focused culture
- Team lunches, trivia, and local outings
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