Renewal Specialist (SMB) (Fluent in German) (Position located in Berlin, Germany)

📋 Description

• Manage SMB renewal opportunities in German.
• Collaborate with Sales and CS teams to secure renewals.
• Maintain renewal forecast and CRM records.
• Provide German-language renewal support to customers.
• Explain KnowBe4 value and pricing during renewals.
• Ensure timely renewals and contract administration.

🎯 Requirements

• Fluent German language required.
• Experience in renewals or account management.
• Strong communication and negotiation skills.
• Proficient in CRM tools (Salesforce preferred).
• Ability to manage multiple SMB accounts.
• Knowledge of subscription business models.

🎁 Benefits

• Flexible work options: remote or in-person.
• Transparent culture with ownership mindset.
• Opportunities for professional development.
• Local team events and social activities.