📋 Description
- Handle renewal administration for KnowBe4 customers.
- Coordinate with sales and customer success teams on renewals.
- Maintain accurate renewal records and contracts.
- Respond to renewal inquiries and assist account teams.
- Ensure timely renewal approvals and invoicing.
🎯 Requirements
- Strong communication and organizational skills.
- Experience in renewal or sales admin preferred.
- Proficiency with CRM systems and MS Excel.
- Attention to detail and process-oriented mindset.
- On-site in Cape Town with ability to collaborate in-person.
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