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billing salesforce saas plg gainsight📋 Description
- Manage high-volume renewal opportunities across multiple segments
- Proactively confirm renewal and communicate product value
- Collaborate with Customer Success on complex renewals
- Identify upsell opportunities at renewal and route to Sales
- Use usage data and health metrics to prioritize outreach
- Track renewals and forecast in CRM; coordinate billing
🎯 Requirements
- 2+ years in renewals, CS, sales support, or ops (SaaS/PLG)
- Experience managing a high-volume book of business
- Strong communication and negotiation with customer-first mindset
- Comfortable with Salesforce, Gainsight, Stripe/Billing, and similar
- Highly organized with attention to detail and follow-through
- PLG exposure with freemium, usage-based, or self-serve motions
🎁 Benefits
- Full medical coverage
- Flexible PTO
- Wellness reimbursement
- Monthly lunch stipend
- Donation-matching program
- In-person collaboration at hubs (SF, Boston, Austin, Tokyo, London)
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