Renewal Manager- Security

📋 Description

• Own and manage renewal process for assigned customers.
• Engage with customers 120 days before renewal to discuss terms.
• Prepare and present renewal quotes, proposals, contracts using Salesforce.
• Collaborate with Sales, CSMs and SEs on questions or tech needs.
• Identify and address at-risk renewals; mitigate churn.
• Negotiate terms and pricing for win-win outcomes.

🎯 Requirements

• 1-3 years in account management, renewals, or customer success in SaaS.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Strong communication and negotiation skills with a customer-centric approach.
• Experience with CRM systems such as Salesforce; renewal tools like Clari a plus.
• Analytical mindset with ability to interpret health data and usage metrics.
• Team player able to collaborate across departments and work independently.