Renewal Manager (Individual Contributor)

📋 Description

• Manage a portfolio of enterprise accounts; engage 180 days before renewal to secure partnerships.
• Drive the complete renewal cycle—from forecasting and negotiation to closure—for a seamless customer experience.
• Identify and qualify expansion and upsell opportunities during renewal discussions; collaborate with account executives and customer success managers as needed.
• Build trusted relationships with customer stakeholders and articulate Elastic’s value with its AI-powered search solutions.
• Communicate renewal status, risk, and forecast updates with precision in Salesforce (SFDC) and other reporting tools.
• Partner cross-functionally with sales, legal, operations, and customer success to streamline processes and resolve challenges swiftly.

🎯 Requirements

• Proven success managing enterprise renewals or SaaS subscription portfolios.
• Deep understanding of renewal and retention processes—forecasting, risk mitigation, negotiation.
• Excellent communication and relationship-building across technical and executive audiences.
• Ability to independently manage multiple renewal cycles and prioritize strategic engagements.
• Knowledge of Salesforce (SFDC) and data management best practices.
• A customer-focused mindset with a proactive approach to creating value and identifying growth opportunities.
• Passion for technology, analytics, and open source solutions.

🎁 Benefits

• Health coverage for you and your family in many locations.
• Ability to craft your calendar with flexible locations and schedules for many roles.
• Generous number of vacation days each year.
• Increase your impact – We match up to $2000 (or local currency equivalent) for financial donations and service.
• Up to 40 hours each year to use toward volunteer projects you love.
• Embracing parenthood with a minimum of 16 weeks of parental leave.