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account management open source customer success salesforce saas📋 Description
- Manage enterprise renewal portfolio; engage 180 days before renewal.
- Lead the full renewal cycle: forecasting, negotiation, closure.
- Identify and qualify upsell opportunities during renewal discussions; collaborate with AE/CSM.
- Build strong relationships with customer stakeholders and articulate Elastic's value.
- Communicate renewal status, risk, and forecast updates in Salesforce and reporting tools.
- Partner cross-functionally with sales, legal, ops, and customer success to streamline processes.
🎯 Requirements
- Proven success managing enterprise renewals in a SaaS environment.
- Deep understanding of renewal/retention processes: forecasting, risk, and negotiation.
- Excellent communication across technical and executive audiences.
- Ability to manage multiple renewal cycles and prioritize engagements.
- Knowledge of Salesforce (SFDC) and data management standards.
- Fluent in French and English.
🎁 Benefits
- Competitive pay based on the role.
- Health coverage for you and family in many locations.
- Flexible locations and schedules for many roles.
- Generous vacation days each year.
- Company donation matching up to $2000.
- Up to 40 hours/year to volunteer projects you love.
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