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crm customer success negotiation renewals cross-functional collaborationπ Description
- Manage renewals for High Touch accounts (100-1,000+ employees)
- Collaborate with CS, Sales, Product to scale renewals
- Identify key stakeholders across business units
- Negotiate contract terms with focus on product value
- Ensure timely renewals and successful outcomes
- Maintain CRM data and admin tasks
π― Requirements
- Background in sales, CS, renewal mgmt
- Solutions-oriented with creative problem solving
- Excellent written and verbal communication
- Detail-oriented with strong record-keeping
- Adaptive and continuously learning
- Strong cross-functional collaboration
- Autonomous with accountable scheduling
- Empathy for customers and transparency
π Benefits
- Competitive salary and equity
- 10-year stock option exercise window
- Unlimited PTO with four weeks
- 12 weeks US family leave; expansion planned
- Generous equipment and budget
- US education budget of $100/month
- US health insurance for you and dependents
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