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crm forecasting customer success salesforce saas📋 Description
- Manage renewals for existing customers ensuring timely renewals.
- Proactively engage before expiry to discuss options.
- Prepare and present renewal proposals and agreements.
- Maximize customer retention and ensure right pricing and packaging.
- Liaise with internal teams to resolve renewal-impacting issues.
- Maintain renewal records in CRM and report metrics.
🎯 Requirements
- 2+ years in a customer-facing SaaS/tech role.
- Proven track record of renewals and high renewal rates.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficiency in Salesforce and Microsoft Office.
- German language a plus.
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