Related skills
crm forecasting data analysis negotiation automation📋 Description
- Manage full renewal cycle for defined accounts.
- Monitor renewal health via risk signals, usage, and payments.
- Maintain CRM records for renewal likelihood, notes, and actions.
- Address pricing/contract objections during renewals.
- Partner with CS and Support to resolve renewal risks.
- Improve renewal playbooks and automation for predictability.
🎯 Requirements
- 1-3+ years in CS/renewals or similar role.
- Ability to assess renewal risk with a non-sales mindset.
- Excellent written communication for renewal moments.
- Comfortable handling objections and negotiations calmly.
- Interpret customer signals and data to inform health/forecast.
- High attention to detail and ability to manage many accounts.
🎁 Benefits
- Stock grant opportunities dependent on role and location.
- Perks based on status and country.
- Remote work with optional WeWork access.
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