Front-line customer support for public safety software.
Interact with first responders and civilian staff to improve product experience.
Collaborate with internal teams to share user insights.
Maintain strong knowledge of Mark43 product suite.
Translate knowledge into user-friendly solutions.
Contribute to knowledge base updates.

🎯 Requirements

Minimum 2 years of professional software support experience.
Excellent written and verbal communication skills.
Strong troubleshooting and problem-solving abilities.
Knowledge of Salesforce and/or JIRA (issue-tracking).
Proficiency with Windows and macOS; MS Office and Teams.
Ability to work independently with minimal oversight.

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