Remote - Roadside Assistance, Customer Service Representative

📋 Description

• Handle inbound roadside emergency calls.
• Dispatch tow trucks and service providers.
• Provide calm, empathetic guidance; ensure safety.
• Use dispatch tools to track progress.
• Thrive in a remote, Zoom-based team.

🎯 Requirements

• Empathy in Action: You connect with customers during stress.
• Active listening with clear updates.
• Sound judgment under pressure during emergencies.
• Multitasking across calls, dispatch, and systems.
• Technical: Google Workspace; 30 wpm typing.
• Remote readiness: collaborate via phone, email, chat, and Zoom.

🎁 Benefits

• Medical, Dental, Vision coverage.
• 401(k) with company match.
• Paid Time Off and holidays.
• Tuition reimbursement.
• Bonus/Incentive Programs.