Remote Response Associate, Roadside Assistance CSR

Added
2 days ago
Type
Full time
Salary
Salary not provided

Related skills

google sheets zoom google workspace google docs gmail

๐Ÿ“‹ Description

  • Handle high-volume inbound roadside calls with empathy.
  • Dispatch tow trucks and service vehicles quickly.
  • Provide calm, clear guidance to customers in emergencies.
  • Coordinate with providers and track progress in dispatch tools.
  • Work remotely in a collaborative team using Zoom and Google Chat.
  • Ensure customer safety and satisfaction.

๐ŸŽฏ Requirements

  • 1+ year of customer service in fast-paced environments.
  • Reside in AL, AZ, FL, GA, MS, TN, or VA.
  • Proficient in Google Workspace (Docs, Sheets, Gmail) and Google Chat.
  • Experience with web-based dispatch tools and Zoom.
  • Flexible shifts: days, evenings, nights, weekends.
  • Able to pass a criminal background check.

๐ŸŽ Benefits

  • Starting pay: $16.25/hour.
  • Monthly performance bonuses and shift differentials ($1.75-$2.50/hr).
  • Medical, dental, vision; 401(k) match; PTO; tuition assistance.
  • Career growth: online courses, mentorship, cross-training.
  • BYOD home office: dedicated workspace and own equipment.
  • Complimentary roadside assistance.
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