Remote Response Associate, Roadside Assistance CSR

📋 Description

• Handle high-volume roadside calls to gather location and issue details.
• Provide calm, empathetic guidance during emergencies.
• Dispatch tow trucks and service providers with accuracy.
• Use multiple web-based tools to track progress and update customers.
• Work in a remote, performance-driven team via Zoom and Google Chat.
• Ensure customer safety and satisfaction through clear communication.

🎯 Requirements

• 1+ year of customer service experience, preferably remote.
• Empathy and active listening to de-escalate calls.
• Ability to multitask across dispatch tools.
• Proficient in Google Workspace (Gmail, Docs, Sheets).
• Typing at least 30 words per minute.
• Remote-ready with a dedicated home workspace.

🎁 Benefits

• Health, dental, and vision insurance.
• 401(k) with company match; tuition assistance.
• Paid time off and holidays.
• Career growth, mentorship, and cross-training.
• Complimentary roadside assistance.