Remote Response Associate, Roadside Assistance CSR

📋 Description

• Handle inbound calls for roadside emergencies with empathy.
• Collect location and vehicle details for fast dispatch.
• Dispatch tow trucks and service providers accurately.
• Provide calm guidance to customers under pressure.
• Navigate multiple web-based dispatch tools and systems.
• Collaborate with a remote team via Zoom and Google Chat.

🎯 Requirements

• Location: Reside in AL, AZ, FL, GA, MS, TN, or VA.
• 1+ year customer service experience; remote work preferred.
• Google Workspace and dispatch software; 30+ wpm.
• Remote readiness: virtual contact center via phone, email, chat, Zoom.
• Flexible shifts including days, evenings, nights, weekends, holidays.
• Must pass criminal background check.

🎁 Benefits

• Medical, dental, and vision; 401(k) with match; PTO.
• Tuition assistance and career development opportunities.
• Parental planning benefits and family support.
• Bonus and incentive programs for performance and attendance.