Remote Response Associate, Roadside Assistance

📋 Description

• Handle high-volume inbound calls for Roadside Assistance with empathy.
• Gather location and vehicle issue details to dispatch fast.
• Dispatch tow trucks and service providers; track progress.
• Use dispatch tools and web systems; collaborate via Zoom/Google Chat.
• Provide calm, empathetic guidance during emergencies; ensure safety.

🎯 Requirements

• Location: must reside in AL, AZ, FL, GA, MS, TN, or VA.
• Experience: 1+ year in customer service; remote work preferred.
• Customer focus: strong customer-facing support and de-escalation.
• Tech skills: Google Workspace; dispatch systems; 30 WPM typing.
• Remote readiness: flexible shifts; quiet home office; reliable internet.
• Background check: required; BYOD and home-office equipment.

🎁 Benefits

• Health, dental, vision, disability, and life insurance; mental health.
• 401(k) with company match; tuition assistance.
• Paid time off; ten holidays annually.
• Parental planning benefits and family support.
• Bonus/incentive programs; complimentary roadside assistance.
• Career growth via online courses, mentorship, and cross-training.