Remote Response Associate, Roadside Assistance

📋 Description

• Handle high-volume roadside support calls with calm, empathetic guidance.
• Dispatch with accuracy: coordinate with providers for timely, correct dispatch.
• De-escalate upset customers with active listening.
• Navigate digital tools to track service progress.
• Excel in a virtual team: collaborate via Zoom and Google Chat.

🎯 Requirements

• Location: Must reside in AL, AZ, FL, GA, MS, TN, or VA.
• Experience: 1+ year in customer service; remote work preferred.
• Customer focus: strong, service-oriented mindset.
• Tech skills: proficient in Google Workspace (Docs, Sheets, Gmail).
• Remote readiness: thrive in a virtual contact center with multi-channel.
• Flexibility: open to days, evenings, nights, weekends, and holidays.

🎁 Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off and holidays.
• Tuition reimbursement.
• Complimentary roadside assistance for employees.
• Career growth through online training and cross-training programs.