Remote - Kia Care, Tech Support & Customer Service Representative

📋 Description

• Handle Kia Connect inbound/outbound customer inquiries.
• Provide technical support for infotainment and app connectivity.
• Resolve complex customer issues with empathy and clarity.
• Act as liaison between customers, dealerships, Kia.
• Help customers understand vehicle features, warranty, and resources.

🎯 Requirements

• 1+ year in customer service, sales, or technical support.
• Remote work experience in a fast-paced environment preferred.
• Strong written and verbal communication and problem-solving.
• Proficient with Google Workspace and CRM tools.
• Typing speed at least 45 wpm.
• Pass background check and Harver system checker.

🎁 Benefits

• Pay: $16.50 per hour.
• Medical, Dental, and Vision insurance.
• 401(k) with company match and tuition reimbursement.
• Paid Time Off and holidays.
• Roadside assistance and Employee Assistance Program.
• Career growth and advancement opportunities.