Remote - Kia Care, Tech Support & Customer Service Representative
Related skills
technical support zoom google workspace crm tools kia connect📋 Description
- Manage high-volume Kia consumer inquiries via inbound/outbound calls.
- Troubleshoot Kia Connect infotainment and mobile app connectivity.
- Explain warranty coverage and dealership processes to customers.
- Liaise between customers, dealerships, and Kia to resolve issues.
- Provide calm, empathetic guidance to ensure customer satisfaction.
🎯 Requirements
- Location: Must live in AL, AZ, FL, GA, MS, TN, or VA.
- Experience: 1+ year in customer service, sales, or technical support.
- Customer focus: Genuine passion for helping others in customer-facing roles.
- Technical: Proficient with Google Workspace and CRM tools.
- Remote readiness: Comfortable working remotely via Zoom and managing own workload.
- Home office: BYOD with quiet workspace, wired internet, webcam, headset.
🎁 Benefits
- Medical, dental, and vision insurance; disability and life coverage.
- 401(k) with company match; tuition reimbursement.
- PTO and holidays; paid time off flexibility.
- Career growth and ongoing training opportunities.
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