Remote - Kia Care, Tech Support & Customer Service Representative

📋 Description

• Handle Kia Connect customer cases and tech support.
• Assist with infotainment, app connectivity, and warranties.
• Serve as liaison between customers, dealerships and Kia.
• Provide calm, empathetic guidance and issue resolution.
• Document interactions and track case progress.
• Work remotely with Zoom and Google Chat collaboration.

🎯 Requirements

• Location: Must live in AL, AZ, FL, GA, MS, TN, or VA.
• Experience: 1+ year in customer service, sales, or tech support.
• Customer focus with proven support experience.
• Technical skills: Google Workspace and CRM tools.
• Remote readiness: comfortable in a virtual contact center.
• Background check required.

🎁 Benefits

• Incentives: Up to 4% bonus.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Tuition reimbursement.
• Complimentary Roadside Assistance and EAP.