Remote - Kia Care, Tech Support & Customer Service Representative
Related skills
google workspace navigation bluetooth crm tools kia connect📋 Description
- Handle Kia Connect consumer inquiries via inbound calls.
- Troubleshoot infotainment, Bluetooth, and mobile app issues.
- Resolve warranty, dealership, and service-related concerns.
- Educate customers on vehicle features and resources.
- Coordinate with Kia and dealerships to ensure quick resolution.
- Document case details and follow up to closure.
🎯 Requirements
- Location: Must reside in AL, AZ, FL, GA, MS, TN, or VA.
- Experience: 1+ year in customer service, sales, or tech support.
- Customer-focused with strong communication and empathy.
- Technical Skills: Google Workspace and CRM tools.
- Remote-ready: comfortable with Zoom, email, and chat.
- BYOD/home office: own equipment and quiet workspace required.
🎁 Benefits
- Medical, Dental, and Vision insurance.
- 401(k) with company match.
- Paid Time Off and holidays.
- Tuition Reimbursement.
- Career growth opportunities.
- Incentives: Up to 4% bonus based on performance.
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