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saas onboarding payroll leadership global📋 Description
- Lead, manage, and scale the global Onboarding Consultants team.
- Provide strategic direction and mentorship to team members.
- Define and monitor operational KPIs, SLAs, and performance metrics.
- Partner with Sales, Product, Customer Success, Payroll, and Legal for alignment.
- Champion process optimization to improve scalability and consistency.
- Drive continuous improvement in onboarding satisfaction and quality.
🎯 Requirements
- Extensive experience hiring, leading and scaling teams in onboarding.
- Experience managing global or regional implementation teams for enterprise clients.
- Proven ability to drive operational excellence across geographies.
- Passion for people management, enablement, and coaching.
- Analytical and data-driven decision maker with metric improvements.
- Comfortable cross-functional work with Product, Customer Success, Sales, and Payroll.
🎁 Benefits
- Work from anywhere
- 16 weeks paid parental leave
- Mental health support services
- Stock options
- Learning budget
- Home office budget and IT equipment
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