About Remote
Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.
Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.
All of our positions are fully remote. You do not have to relocate to join us!
The positionAs a Customer Success Manager, you'll be a trusted advisor and advocate for our customers, ensuring a seamless onboarding experience, building strong relationships, and fostering long-term partnerships. The role focuses on customer retention and growth, acting as the customer's go-to expert on product functionality and solutions.
What this job can offer you- Take responsibility for the entire customer journey, from onboarding to long-term relationship management.
- Own client retention and expansion, identifying upselling and cross-selling opportunities from the Onboarding phase..
- Manage campaigns and product promotion, and introduce new features to clients.
- Ensure delivery model is focused on quality and customer success outcomes.
- Monitor customer complaints and provide assistance to solve any concerns or problems.
- Gather customer feedback regularly and share with our Product, Sales, Global Operations, Finance, Legal, and Growth teams.
- Educate and train customers on key information and processes to set them up for success.
- Become a global HR expert, sharing your expertise on all of Remote’s products and services with our customers, especially in Employer of Record, Global Payroll, and Contractor management.
- Take responsibility for the entire customer journey, from onboarding to long-term relationship management.
- Own client retention and expansion, identifying upselling and cross-selling opportunities from the Onboarding phase..
- Manage campaigns and product promotion, and introduce new features to clients.
- Ensure delivery model is focused on quality and customer success outcomes.
- Monitor customer complaints and provide assistance to solve any concerns or problems.
- Gather customer feedback regularly and share with our Product, Sales, Global Operations, Finance, Legal, and Growth teams.
- Educate and train customers on key information and processes to set them up for success.
- Become a global HR expert, sharing your expertise on all of Remote’s products and services with our customers, especially in Employer of Record, Global Payroll, and Contractor management.
- Knowledge of how global organizations and start-ups work.
- Readiness to work in a fast-paced environment.
- Understanding of remote working.
- You'll report to: Manager of Customer Success
- Team: Customer Success
- Location: LATAM
- Start date: As soon as possible
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity
pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.The OTE salary range for this full-time position is $28,600
USD to $40,250 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. Application processRoughly 5 hours across 6 weeks
- (async) Profile review
- (async) Written test
- Interview with recruiter
- Interview with manager & peer
- Interview with Director of CS
- (async) Offer
- Prior employment verification check
Important: due to high applicant volumes, we might take a bit longer to get back to you. Please be patient with us. Thank you!
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Benefits
Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
- work from anywhere
- unlimited personal time off (minimum 4 weeks)
- quarterly company-wide day off for self care
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
How to apply- Please fill out the form below and upload your CV with a PDF format.
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
