Related skills
crm slack zendesk email google📋 Description
- Provide top-notch client service via high-volume calls about scheduling and care
- Handle emails (100+ daily) about medical records and clinic info
- Triage and route calls to virtual nurses or clinic staff as needed
- Assist with admin tasks like rescheduling and appointment changes
- Document client interactions using Zendesk and Vetspire
- Coordinate via Slack and Google with remote team members
🎯 Requirements
- 1+ year in a high-volume health call center
- Strong ability to manage and prioritize large email volumes
- Proficient in call routing and team communication
- Experience with scheduling and rescheduling tasks
- Familiar with Zendesk and Vetspire CRM
- Comfort using Slack and Google for remote collaboration
- Excellent active listening and client-focused approach
- Ability to thrive in a fast-paced environment
🎁 Benefits
- Medical, dental, vision plans plus mental health support
- PTO and fully paid parental leave
- 401(k) match and competitive pay (starting $16-18/hr)
- Culture focused on growth, learning, mentorship, and career paths
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