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b2b manufacturing accountmanagement customersuccess analytical📋 Description
- Manage up to 70 customers through their full lifecycle.
- Lead onboarding and enablement to maximize platform value.
- Identify growth opportunities and drive upsell.
- Represent customer voice to product and internal teams.
- Continuously improve CS processes and workflows.
🎯 Requirements
- 2+ years in CS, consulting, or account mgmt in B2B software/manufacturing.
- Strong business acumen and customer focus.
- Excellent customer engagement and communication skills.
- Experience designing and delivering workshops/training.
- Analytical thinker with problem-solving under pressure.
- Fluency in German (C2) and English (C1).
🎁 Benefits
- Competitive compensation, benefits, and equity with annual reviews.
- State-of-the-art tools and equipment.
- Health and wellness benefits: Nilo Health, JobRad, GUUD/Wellpass.
- Prime Munich office, central location, 3 days in-office.
- Work-from-anywhere: remote up to 3 months/year.
- 30 vacation days and €1,500 development budget.
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