Drive customer growth, retention, and expansion for Augury's platform.
Manage a remote customer success program for global enterprise customers.
Lead adoption activities: training, onboarding, IoT issues, value delivery.
Build trusted advisory relationships with technical leads and maintenance stakeholders.
Collaborate with Product/Engineering to relay feedback and influence roadmap.
Champion post-implementation adoption and drive expansions.

🎯 Requirements

3+ years customer-facing in vibration analysis/reliability; CAT 2+ required.
Strong customer-centric mindset; cross-functional collaboration.
Excellent communication; translate technical data to non-technical.
Bi-lingual a plus (Portuguese/Spanish/Mandarin/Japanese/German/French).
Minimal travel; travel-light.

🎁 Benefits

Flexible PTO
Medical/dental/vision insurance
401(k) match
Stock options
Paid parental leave
WFH and phone stipend

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