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account management data analysis customer success saas cross-functional collaboration📋 Description
- Own a portfolio of education partners to drive retention and renewals
- Build scalable engagement programs, trainings, and touchpoints
- Leverage feedback and health signals to identify risk and act
- Partner cross-functionally with Support, Sales, Product, and Marketing
- Serve as strategic advisor and customer advocate for partners
- Drive long-term growth through renewals and expansion
🎯 Requirements
- 2+ years in customer success, account management, or partner-facing roles
- Experience managing a high-volume book of business
- Proven ability to drive onboarding, adoption, retention, and renewal outcomes
- Strong SaaS product aptitude; quickly learn complex systems
- Experience navigating complex customer relationships and nuanced conversations
- Strong written and verbal communication with professional presence
🎁 Benefits
- Equity in a fast-growing company
- 401(k) match and financial coaching
- Paid parental leave and fertility benefits
- Medical, dental, and vision, mental health support, wellness stipend
- $2,000 learning stipend and ongoing development
- Flexible PTO, 15 holidays + 2 flex days
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