Manage and optimize partner relationships across post-sales lifecycle.
Drive revenue expansion and retention to improve NRR.
Capture partner voice and translate requirements into actions.
Provide data-driven feedback to influence product roadmap and platform evolution.
Deliver exceptional post-sales experiences with high-touch engagement.
Build strategic partnerships and tailor solutions at scale with partners.

🎯 Requirements

5+ years in customer success or account management in fintech.
Proficiency in program management and adapting to new tech.
Excellent written and verbal communication.
Strong time management with multiple engagements.
Client-centric mindset focused on client priorities.
Spanish and Portuguese language skills a plus.

🎁 Benefits

Base compensation, equity, and 401(k) match.
Comprehensive benefits including health coverage.
Wellness reimbursement.
Company-provided phone.
Personal development allowance.
Generous PTO and holidays.

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