Serve as the first relationship contact for early-stage startups, onboarding them.
Help founders adopt Mercury's core suite.
Execute playbooks for consistent engagement across a large portfolio.
Surface scaling opportunities to senior RMs and partner on strategic accounts.
Collaborate with Sales, Partnerships, Product to improve founder experience.

🎯 Requirements

2-4 years in fintech, customer success, or startup account management.
Experience with founders or early-stage teams; comfortable with ambiguity and speed.
Strong communication across Slack, email, and in-person events.
Ability to manage a large book of accounts with automation and playbooks.
Customer-first, process-driven mindset with potential to grow into deeper RM responsibilities.

🎁 Benefits

Equity (stock options) and comprehensive benefits.
Equal opportunity employer; diversity and belonging.
Reasonable accommodations during recruitment process.

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