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sql kyc operations process design regulations📋 Description
- Ensure supply of phone numbers meets demand with controlled inventory costs.
- Verify customer KYC meets internal policies.
- Ensure compliance with global phone number regulations with stakeholders.
- Serve as domain expert on phone numbers; assist Sales/Support with questions.
- Design and optimize processes to improve customer experience.
- Collaborate with Product and Engineering to troubleshoot tooling and product issues.
🎯 Requirements
- Tech- and process-savvy; builds seamless operations.
- Empathetic; uses data incl. SQL for metrics-driven decisions.
- Loves learning new tech; experience configuring/operating various systems.
- Thorough, organized; able to prioritize and manage multiple projects.
- Fluent in written and spoken Japanese.
- Bachelors degree; 3+ years on an operations team.
🎁 Benefits
- Remote-first work culture with Estonia-based base.
- Collaborate with Product and Engineering on tooling and product issues.
- Opportunities to contribute to Twilio Magic and community volunteering.
- Equal opportunity employer with inclusive policies.
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