Team Leadership: Line management of Offline CS Officers & State Team Leads.
Performance Management & Coaching: Monitor metrics, calibrations, and PIP.
Hiring, Training & Policy Implementation: Oversee hiring, training and policy rollout for quality service.
Operational Excellence: Build relationships and optimize support workflows.
Reporting & Field Engagement: Analyze KPIs and oversee regional field visits and projects.
Stakeholder & Project Management: Lead cross-functional collaboration for regional goals.

🎯 Requirements

Experience: 5+ years in customer service with leadership growth.
Education: BSc in any relevant field.
Service: NYSC completed.
Tech Skills: Proficiency with CRM tools and ticketing systems.
Data Analytics: Ability to translate data into actionable insights.
Communication: Articulate communicator with emotional intelligence and conflict-resolution skills.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot