Related skills
data analysis project management stakeholder management performance metrics kpis📋 Description
- Lead offline Customer Support teams across state offices; oversee daily workflows and resource planning.
- Hire, train and mentor team members; implement policies to ensure high-quality customer service.
- Drive performance through metrics, calibrations, and performance improvement plans.
- Build and maintain strategic relationships with key accounts; move from reactive to proactive support.
- Lead cross-functional collaboration with Regional Managers and State Coordinators to align support goals.
- Plan and oversee customer support events and regional field engagements to audit quality.
🎯 Requirements
- 5+ years in customer service or support with leadership growth.
- BSc in any relevant field; NYSC completed.
- Proficiency with CRM tools and ticketing systems; ability to manage high-volume interactions.
- Strong data analysis and reporting skills; able to translate data into performance insights.
- Excellent written and verbal communication; adaptable and empathetic.
- Strategic thinker; organized, independent, and collaborative.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!